Terms and Conditions

The following terms govern the use of the MiNK website. By using (or visiting) the site you agree to be bound and to abide by these terms. MiNK reserves the right to change any of these terms at any time. Please check back to this page of the site at regular intervals. MiNK reserves the right to cancel your orders, take legal action and prevent you from using the site, following violation of these Terms.

Booking a Makeup Course

All course fees must be paid in full to MiNK prior to the course start date to hold a student’s place. Students will not be accepted on course commencement date if full balance of course has not been paid.

All courses and fees are subject to change without prior notice.

Course fees are non-refundable. However, a course fee can be transferred to the next available course provided a minimum of 4 week’s notice to course start date is given.

Should a student withdraw from a course, fail to attend a confirmed course or complete the course for any reason (such as illness, personal problems, change of location etc), no refunds of deposits or fees will be made, and no transfer of course dates will take place.

Should a student become ill during the period of a course he/she may apply for a refund if your condition is permanent and prevents them from continuing.  If the condition is temporary then he/she may apply for a transfer to a course commencing at a later date (transfers are valid for 1 year). Medical evidence will be required in the form of a doctor’s note or equivalent.

Under no circumstances can a transfer be converted to a refund. 

The school is unable to make refunds for absence due to changes in work commitments, personal or financial circumstances or any other reasons for not being able to attend the course. Any outstanding fees in these circumstances will remain payable.

If the school cancels a course, or the course does not start due to a lack of support, every effort will be made to offer an alternative. If no suitable alternative is available, a full refund will be given. If the school reschedules a course for a different time or day and this is not convenient for you, a full refund will be given. No refund will be given for change of site or change of tutor.

Course fees will not be refunded should a course be cancelled or interrupted through an act of God or a terrorist act.

We do not provide refunds if you find the tutoring session unsatisfactory. However, you can contact us to give feedback regarding the problem.

If the above criteria for a refund have been met, please complete a refund request form and return to admissions@thisismink.com department with all relevant paperwork. Please note that refunds may take up to 6 weeks to process.

Overseas Students:  

Visa Refusal

In a case where a prospective student is refused a student visa, the school will refund all fees paid less a £100.00 administration fee. However, in such an event, no refund will be made unless the school has received all original copies of the school letters of enrolment plus an original copy of refusal from the appropriate immigration authority.

No refund is permitted or shall be made if a student enters the UK on a student visa obtained on the basis of the school’s letters of acceptance and enrolment. 

No refund is permitted or shall be made when a student decides to leave the college for whatever reason after an extension of a student visa has been gained through school facilitation.

Online Courses

It is possible to delay your course start date; simply send an email with your request to admissions@thisismink.com within 5 days of your registration. Any spent days will be taking off the final number of days allocated when you restart the course.

You can also freeze your booking and restart it at a later date less any spent days. 

Booking an Event

Once purchased, tickets cannot be transferred, exchanged, returned unless the event is cancelled, or the particulars have changed significantly. MiNK reserves the right to re-schedule an event and no refund will be payable.

If an event is cancelled MiNK will refund the face value of the tickets purchased only. We recommend that when you return the tickets you use secure mail as we cannot take responsibility for mail not received.

If the date, or the venue, of an event is changed, MiNK will make effort to contact customers in order to notify them of the change. Tickets may still be valid for the rescheduled date/location, and customers will be notified of this.

If MiNK is unable to fulfil your order to one of the reasons below you will be entitled to a refund:

• MiNK send your tickets to the wrong address and are unable to replace them
• MiNK don’t send the tickets to you and don’t arrange for you to collect them
• MiNK send you the wrong tickets

Although MiNK makes every effort to make your experience as positive as possible we cannot reprint, or duplicate, tickets, replacing lost or stolen tickets. We also recommend customers to check tickets immediately on receipt of them, and you must notify MiNK without delay:

info@thisismink.com

It is your responsibility to inform MiNK should you change your email address, phone number or postal address. Particular care should be taken over keeping your email address up to date – this is because this is our main form of contact and if something happens with your order we will email you first to make contact.
 

Booking a Makeup Artist

Full payment must be made to MINK to secure a booking, unless an alternative arrangement has been negotiated and agreed with MiNK in writing. 

Invoices are charged per hour/day as agreed in advanced with the client. Any additional hours worked will be charged at a rate of £55 per hour. The client will be charged for additional hours worked retrospectively.

In the event of all or part of the services being cancelled, which must be in writing, the following will apply:

• 100% of the booking fee will be refunded if a minimum of 60 days notice of a cancellation has been provided
• 50% of the booking fee will be refunded if a minimum of 30 days notice of a cancellation has been provided
• Booking fees are not refundable if a minimum of 30 days notice of the cancellation has not been provided, however the date of the appointment can be changed as required by the client.

If you have booked a MiNK makeup artist and need to extend the booking in advance of the event then please notify us as soon as you can so that we can re-issue an invoice for payment in advance, pre-booked extensions will incur a charge of £55 for every additional hour. 

If you need to extend a booking on the day of the event or during the event then you will be charged an additional £100 for each additional hour and these costs will be invoiced to you after the event for immediate payment.

Promotions

• These Promotion general terms and conditions apply to each and every Promotion.
• In addition, all instructions, rules and conditions relating to a specific Promotion form part of these general Promotion terms and conditions but in the event of conflict these provisions shall prevail.
• MiNK London reserves the right to change the terms and conditions of its Promotions (and any Standard MiNK London Terms and Conditions) at its discretion.

• A Promotion is an entitlement to a Discount (up to the amount stated) off a qualifying booking
• A Promotion is only valid on the thisismink.com website and for a qualifying booking.
• A Promotion is subject to availability and is not an indication of availability. In particular, MiNK London reserves the right to cancel a Promotion and/or to reject redemption of a Promotional Code when the total value of the Promotional Codes already redeemed exceeds a certain financial value.
• A Promotion is not an entitlement to make a specific booking.

• A Promotion may only be redeemed online at www.thisismink.com and for a qualifying booking by entering the relevant Promotional Code.
• A Promotion can only be redeemed against a new qualifying booking and cannot be redeemed against a booking already made.
• A Promotion is only valid for a single redemption and is only valid and may only be redeemed for a single qualifying booking.
• A Promotional Code may not be used in conjunction with any other Promotional Code.
• A Promotion is redeemed by entering its Code at the appropriate point on the online purchase process for a qualifying booking.
• A Promotion has no cash value and cannot be redeemed for cash (or for benefits in kind such as gift vouchers).
• Any balance remaining after redemption of a Promotion is non-transferable and non-refundable.
• A Promotion is only valid during the period identified and on the dates and for the products specified.
• Where the redemption of a Promotion is subject to a minimum spend requirement, redemption is only permitted in respect of the purchase of the qualifying products (as communicated to you when issuing the Promotional Code).

• If you cancel or choose not to use that booking then you are not entitled to a refund of the Discount or any reinstatement of the Promotion;
• If you are entitled to compensation (for these purposes compensation includes a full or partial refund, credit or some other form of compensation) for that booking then such compensation shall not include the amount of the Discount;
• If you change that booking then you will not be entitled to a refund of the Discount or reinstatement of the Promotion BUT if the booking is maintained and is changed only by adding product(s) then the value of the Discount is retained.

• MiNL London reserve the right to cancel a Promotion and/or to reject redemption of a Promotion if MiNK London reasonably believes that Promotion is being used unlawfully or illegally and you agree that you will have no claim against us in respect of any such cancellation or rejection.
• If MiNK London refuse a promotional Discount submitted as part of a booking for any reason MiNK London will advise of the correct cost of the booking before payment is taken to give you the opportunity not to proceed with the booking.

Limitation of liability 
MiNK London shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of a Promotion or any failure or inability of a customer to use a promotional Code for any reason.

Use of Pictures on the MiNK website

The pictures on this website come from a variety of sources. Many of them were personally taken by MiNK staff and contractors, others were submitted by individual make-up artists and photographers worldwide and some were obtained under royalty free licenses.

ALL of them are copyright protected and may not be used for any reason without authorization from MiNK.

Pictures all have their own terms of use depending on the individual/organisation that submitted them so the only way you will know what applies to the photograph you are interested in is to contact MINK directly.

For press, editorial or external Media purposes please contact us at press@thisismink.com.

The pictures found on this site are not to be used under any circumstances apart from viewing them on this site or linking them from your own website.